We offer a range of catering services and made-to-order food. Head to our events page or catering page for more info!

Getting started is simple. Reach out through our contact form or schedule a call, and we’ll walk you through the next steps and answer any questions along the way.

Cancellation Policy

• A deposit is required to secure all catering bookings.

• Deposits are non-refundable for cancellations made within 7 days of the event date.

• Cancellations made before the 7-day period may receive a partial refund at the discretion of Sauce Bauce.

• Final guest count and menu changes must be confirmed no later than 7 days before the event.

• If the event is postponed, we will do our best to accommodate a new date based on availability.

• Sauce Bauce reserves the right to cancel services due to unforeseen circumstances. In such cases, all payments made will be fully refunded.

By submitting a deposit, the client acknowledges and agrees to the cancellation policy above.

Pre-Order Pick-Up Cancellation Policy

• Full payment is required to confirm your pre-order.

• Cancellations made at least 48 hours before the scheduled pick-up time may be eligible for a credit.

• Cancellations made within 48 hours of the scheduled pick-up time are non-refundable due to food preparation and ingredient costs.

• Customers are expected to pick up their order within 20 minutes of their scheduled pick-up time. Orders not picked up within the 20-minute window will be considered cancelled and non-refundable unless prior communication has been made with Sauce Bauce.

• Customers who do not arrive for their scheduled pick-up time without notice will forfeit their payment.

• Pick-up time changes are subject to availability and must be requested in advance.

• Sauce Bauce reserves the right to cancel orders due to unforeseen circumstances. In such cases, a full refund will be provided.

By placing a pre-order, the customer agrees to the cancellation policy above.

Do you ship all products?

No. We ship select shelf-stable products only. Prepared foods, lemonades, and vacuum-sealed wings are available for pickup only.

How long does shipping take?

Orders are processed within 2–5 business days. Delivery timelines depend on carrier and destination.

Do you ship outside Ontario?

We ship across Canada where permitted. Shipping eligibility is shown on each product page.

Can I change my address after ordering?

Address changes must be requested immediately. Once an order is processed or shipped, changes may not be possible.

What if my order arrives damaged?

Contact us within 48 hours with photos and your order number for review.

This keeps your inbox clean and your brand tight.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on:

• Order size and weight

• Destination

• Shipping method selected

All shipments are sent via reliable third-party carriers. Tracking information is provided once orders are dispatched.

Damaged or Lost Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Order number

• Photos of the packaging and contents

We will assess the issue and work toward a resolution where appropriate.

Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Sauce Bauce is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

Returns & Refunds (Food Safety)

Due to the nature of food products:

• All sales are final

• No returns or exchanges are accepted

Refunds or replacements may be considered only in cases of damaged or incorrect orders, at our discretion.

Weather & Carrier Delays

Shipping timelines are estimates only. Sauce Bauce is not responsible for delays caused by:

• Weather conditions

• Carrier disruptions

• Circumstances beyond our control

Contact for Shipping Questions

For shipping-related inquiries, please contact us through the Contact page with your order number included.

Local pickup is available to GTA residents for products and pop-up pre-orders.

Pickup details, dates, and locations will be provided at checkout or via confirmation email.